Lumi Casino Privacy Policy – New Zealand Players
At Lumi Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect the personal information of our New Zealand players. By accessing or using Lumi Casino, you agree to the practices described in this document. We encourage you to read it carefully before registering or placing any bets on our platform.
Information We Collect
When you create an account or interact with Lumi Casino, we may collect the following types of personal information:
- Personal identification data – full name, date of birth, and government-issued ID details required for age and identity verification in accordance with New Zealand gambling regulations.
- Contact information – email address, phone number, and residential address.
- Financial data – payment card details, bank account information, and transaction history used to process deposits and withdrawals.
- Technical data – IP address, device type, browser details, and cookies collected automatically when you visit our site.
- Gameplay data – betting history, game preferences, and session activity to improve your experience and comply with responsible gambling obligations.
How We Use Your Information
Lumi Casino uses the information we collect for the following purposes:
- To verify your identity and confirm you are of legal gambling age in New Zealand (18 years and over).
- To process financial transactions, including deposits and withdrawals, in a secure and timely manner.
- To personalise your gaming experience and send you relevant promotional offers, where you have given consent.
- To detect and prevent fraudulent activity, money laundering, and other unlawful behaviour.
- To comply with applicable New Zealand laws, regulations, and licensing requirements.
- To provide responsive customer support and resolve any account-related queries.
Data Sharing and Third Parties
We do not sell your personal data to third parties. However, we may share your information with trusted service providers, including payment processors, identity verification agencies, and analytics partners, who are contractually bound to keep your data confidential. We may also disclose information to regulatory authorities or law enforcement agencies when required by New Zealand law.
Data Security
Lumi Casino employs industry-standard security measures, including SSL encryption, firewalls, and secure server infrastructure, to protect your personal information against unauthorised access, loss, or misuse. We regularly review and update our security protocols to maintain the highest levels of protection for our players.
Your Rights Under New Zealand Law
Under the New Zealand Privacy Act 2020, you have the right to access the personal information we hold about you, request corrections if the data is inaccurate, and lodge a complaint with the Office of the Privacy Commissioner if you believe your privacy rights have been breached. To exercise any of these rights, please contact our support team via the official Lumi Casino website.
Cookies Policy
Our website uses cookies to enhance performance, remember your preferences, and analyse site traffic. You can manage your cookie settings through your browser at any time. Please note that disabling certain cookies may affect the functionality of some features on the Lumi Casino platform.
Changes to This Policy
Lumi Casino reserves the right to update this Privacy Policy at any time. Any changes will be posted on this page with a revised effective date. We recommend reviewing this policy periodically to stay informed about how we protect your data.
Frequently Asked Questions
- Does Lumi Casino share my data with other casinos?
- No. Your personal information is never sold or shared with other gambling operators. It is only disclosed to authorised service providers or as required by New Zealand law.
- How long does Lumi Casino keep my personal data?
- We retain your data for as long as your account remains active and for a period thereafter as required by New Zealand legal and regulatory obligations, typically up to seven years.
- Can I request deletion of my personal data?
- You may request the deletion of your account data by contacting our support team. Please note that certain information may need to be retained to fulfil legal obligations under the New Zealand Privacy Act 2020.
- How do I opt out of marketing communications?
- You can unsubscribe from promotional emails and SMS messages at any time by clicking the unsubscribe link in any communication or by updating your preferences in your Lumi Casino account settings.